Last Updated: June 3, 2026

This KVKK Information Notice has been prepared in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) to inform users about the purposes for which personal data collected through the Vetinn Pet Care website https://vetinnpetcare.com/ is processed, with whom it may be shared, how it is collected, and the rights of data subjects.

1. DATA CONTROLLER

Your personal data is processed by Vetinn Pet Care as the data controller within the scope described below.

Contact:
Email: info@vetinnpetcare.com
Address: Cevizli Mahallesi Mustafa Kemal Caddesi Hukukçular Towers A Blok No:66 A İç Kapı, Istanbul, 34865, Turkey

2. PERSONAL DATA PROCESSED

When you visit our website, create a membership, place an order, fill out a contact form, or communicate with customer service, the following personal data may be processed:

- Name and surname
- Email address
- Phone number
- Billing and delivery address
- Order and shopping details
- Payment and transaction information
- IP address
- Cookie data
- Device, browser, and usage information
- Requests, complaints, and customer service correspondence

Your card details are processed securely by payment service providers. Vetinn Pet Care does not store sensitive card information such as full card numbers or CVV/CVC codes in its systems.

3. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data may be processed for the following purposes:

- Receiving, preparing, invoicing, and delivering orders
- Managing product and service sales processes
- Fulfilling obligations under the distance sales agreement and preliminary information form
- Securely processing payment transactions
- Handling customer requests, returns, cancellations, and exchanges
- Improving user experience
- Communicating product, campaign, and information updates
- Fulfilling legal obligations
- Preventing fraud, misuse, and security risks
- Responding to requests from authorized public institutions
- Cooperation with business partners and technical support providers

4. METHODS AND LEGAL GROUNDS FOR COLLECTING PERSONAL DATA

Your personal data may be collected through the website, order forms, membership forms, contact forms, cookies, payment infrastructures, courier and logistics providers, customer service channels, and electronic communication tools, either automatically or non-automatically.

Personal data is processed based on the following legal grounds under Articles 5 and 6 of KVKK:

- Necessity for the establishment or performance of a contract
- Compliance with the data controller’s legal obligations
- Necessity for the establishment, exercise, or protection of a right
- Legitimate interests, provided that fundamental rights and freedoms are not harmed
- Your explicit consent

5. TRANSFER OF PERSONAL DATA

Your personal data may be shared with the following parties to fulfill the purposes stated above:

- Payment service providers
- Courier and logistics companies
- E-commerce infrastructure providers
- Shopify and related technical service providers
- Accounting and financial service providers
- Legal, consultancy, and audit service providers
- Authorized public institutions
- Business partners and technical support providers

Your personal data is transferred only to the extent necessary and in compliance with applicable legislation.

Additionally, personal data may be transferred abroad to servers or service providers located outside Turkey through Shopify and related technical service providers, in accordance with KVKK and relevant legislation.

6. RETENTION PERIOD OF PERSONAL DATA

Your personal data is retained for the duration required by the purposes of processing and for the legal retention periods stipulated in the legislation. Once the retention period ends, your personal data is deleted, destroyed, or anonymized.

7. COOKIES

Cookies may be used on our website to improve user experience, measure site performance, ensure security, and conduct marketing activities. You can change your cookie preferences through your browser settings.

8. RIGHTS UNDER KVKK

Under Article 11 of KVKK, you have the following rights:

- To learn whether your personal data is being processed
- To request information if your personal data has been processed
- To learn the purpose of processing and whether it is used in accordance with that purpose
- To know the third parties to whom personal data is transferred domestically or abroad
- To request correction of incomplete or inaccurate personal data
- To request deletion or destruction of personal data
- To request notification of correction, deletion, or destruction to third parties to whom data has been transferred
- To object to results arising from automated processing that are to your detriment
- To request compensation if you suffer damage due to unlawful processing of personal data

9. APPLICATION AND CONTACT

You may submit your requests under KVKK by sending an email to info@vetinnpetcare.com, via our KEP address, through a notary, or in writing to the address provided above.

Your applications will be concluded as soon as possible and within the legal timeframes depending on the nature of the request.