Last Updated: June 3, 2026

At Vetinn Pet Care, we value the privacy and security of our users. This Privacy and Security Policy has been prepared to explain how the information of users who visit, use, or shop through https://vetinnpetcare.com/ is protected.

1. PROTECTION OF PERSONAL INFORMATION

The personal information you share through our website is processed solely for the purposes of order management, product delivery, payment transactions, customer service, fulfilling legal obligations, and improving user experience.

Your personal information is shared with third parties only to the extent required by the service and in compliance with applicable regulations.

2. PAYMENT SECURITY

Card payments made on our website are processed through a secure payment infrastructure.

Your credit card and debit card details are handled by payment service providers through secure systems. Vetinn Pet Care does not store sensitive payment information such as full card numbers or CVV/CVC codes in its own systems.

3. SSL SECURITY

https://vetinnpetcare.com/ uses an SSL certificate to ensure the security of user information.

The SSL certificate helps encrypt data communication between the user and the website. This protects information transmitted in areas such as payment, membership, and contact forms.

4. CARD PAYMENT SCHEME

Payments can be made via credit card or debit card on our website. Supported card brands and payment methods are displayed on the payment page.

Supported payment cards and security structures:

- Visa
- Mastercard
- Troy
- 3D Secure
- SSL Secure Payment
- Paycell payment infrastructure

Payment transactions may be completed through secure payment screens and verification processes provided by the relevant payment institution.

5. 3D SECURE VERIFICATION

For card payments, 3D Secure verification may be used if supported by your bank.

As part of 3D Secure verification, your bank may request additional security steps such as SMS codes, mobile app notifications, or similar methods during the payment process.

6. COOKIES AND USAGE DATA

Cookies may be used on our website to improve user experience, analyze site performance, and ensure security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the website to function improperly.

7. THIRD-PARTY SERVICES

Our website operates on Shopify infrastructure. We may use third-party service providers for processes such as payment, shipping, analytics, advertising, and customer service.

These service providers can only access the information necessary to deliver the relevant service.

8. DATA RETENTION

Your personal information is retained for the duration necessary to complete order processes, fulfill legal obligations, resolve disputes, and improve services.

Once the retention period ends, your information is deleted, destroyed, or anonymized.

9. SAFE SHOPPING RECOMMENDATIONS

For your safety:

- Do not share your card details with third parties.
- Do not share your password with anyone.
- Log out of your account after shopping on shared devices.
- Do not click on suspicious emails or links.
- Report suspicious messages claiming to be from Vetinn Pet Care to info@vetinnpetcare.com.

10. CONTACT

If you have questions about our privacy and security policy, you can contact us:

Email: info@vetinnpetcare.com
Address: Cevizli Mahallesi Mustafa Kemal Caddesi Hukukçular Towers A Blok No:66 A İç Kapı, Istanbul, 34865, Turkey